Shipping Policy
At Lunarz, we’re committed to delivering your fashion favorites quickly, securely, and affordably. Please review our shipping policy below for all the details.
Processing Time
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Orders are processed within 1–3 business days
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During high-demand periods (sales, holidays), processing may take slightly longer.
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Once your order ships, you will receive a confirmation email with tracking information.
Note: Delivery times are estimates and may vary due to external factors like customs, weather, or carrier delays.
Tracking Your Order
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All orders include a tracking number. You can track your shipment via the link provided in your shipping confirmation email.
Delays or Issues
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If your order hasn't arrived within the expected time, please contact us at lunarz.info@gmail.com with your order number.
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Lunarz is not responsible for lost or stolen packages marked as "Delivered" by the carrier. Please ensure your shipping address is accurate.
Address Changes
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To make changes to your shipping address after placing an order, contact us within 12 hours of purchase. We cannot guarantee updates after this window.
If you have any further questions, feel free to reach out to us at lunarz.info@gmail.com. We’re here to help!
Return & Exchange Policy
At Lunarz, we want you to love what you wear. If something isn’t quite right, we’re here to make it right. Please read our return and exchange policy below.
1. Returns
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We accept returns within 7 days of delivery.
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Items must be unused, unwashed, and in original condition with tags and packaging intact.
2. How to Initiate a Return:
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Email us at lunarz.info@gmail.com. with your order number and reason for return.
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Once approved, we will provide return instructions.
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Customers are responsible for return shipping costs unless the item is damaged or incorrect.
3. Exchanges
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Need a different size or color? We offer free exchanges on eligible items.
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Contact us within 7 days of delivery to request an exchange.
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We will ship the replacement once we receive and inspect the original item.
4. Damaged or Wrong Items
If you received a defective, damaged, or incorrect item:
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Contact us at [insert support email] within 48 hours of delivery with photos and your order number.
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We’ll replace the item at no extra cost.
5. Refunds
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Refunds are issued to your original payment method after we receive and inspect the return.
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Please allow 5–10 business days for the refund to reflect in your account.
6. Important Notes
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Returns that do not meet our policy may be rejected or returned to sender.
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We recommend using a trackable shipping service for returns.
If you have any questions or need help with sizing before ordering, we’re happy to assist—just reach out at lunarz.info@gmail.com.